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COVID-19 – service update

Please note that while the majority of our staff are now working remotely to prevent the spread of COVID-19, we are opening our offices in Ottawa and Toronto on a rotating basis. Our office in Montreal will remain closed until further notice. 

Montreal: Closed

Ottawa: Mondays and Wednesdays

Toronto: Fridays

Your Carnet will still be processed, but it may be shipped from a different regional office and not available for in-office pick-up. A representative will contact you with specific information.

We will continue to do our best to meet all deadlines, but please note that same-day service in any region may not be available. If you have any questions or concerns, or if you need to speak to a Carnet representative, please email: We thank you for your understanding.